Privacy Policy of NordPaws Pet Care

Effective date: 2026-05-11

1. Introduction and company information

This Privacy Policy explains how NordPaws Pet Care collects, uses, stores, shares, and protects personal data when you use our services, contact us, visit our website, or otherwise interact with us in connection with our pet care business.

Data controller: NordPaws Pet Care
Address: Thorvald Meyers gate 49, 0555 Oslo, Norway
Email: [email protected]
Phone: +47 23 68 41 57

This Privacy Policy is intended to provide transparent information about our data processing practices in accordance with applicable Norwegian privacy requirements and the General Data Protection Regulation (GDPR), where applicable.

2. Data collection and processing

We may collect and process the following categories of personal data:

• Identification and contact information: name, address, email address, phone number, and other contact details.
• Customer and service information: booking details, service preferences, pet care instructions, appointment history, and communication records.
• Pet-related information: pet name, breed, age, health-related care instructions, dietary preferences, vaccination status, behavioral notes, and emergency contact information.
• Payment and billing information: invoicing details, payment status, and transaction references. We do not store full card details unless necessary through a secure payment provider.
• Technical data: IP address, browser type, device information, log data, and website usage information.
• Communication data: messages sent to us by email, phone, contact forms, or other channels.

We collect data directly from you, from your use of our services, and, where relevant, from third parties such as payment providers or booking platforms.

3. Purpose of data processing

We process personal data for the following purposes:

• to provide pet care services and manage bookings;
• to communicate with you about appointments, service updates, and customer support;
• to maintain records of services provided and customer preferences;
• to handle billing, invoicing, and payment administration;
• to ensure the safety and well-being of pets in our care;
• to comply with legal obligations, including accounting and record-keeping requirements;
• to improve our services, website, and customer experience;
• to prevent fraud, misuse, and unauthorized access;
• to send marketing communications where permitted by law and, where required, with your consent.

4. Legal basis for processing

We process personal data only where we have a valid legal basis. Depending on the context, our legal bases may include:

• Performance of a contract: when processing is necessary to provide pet care services or take steps at your request before entering into a contract.
• Legal obligation: when processing is necessary to comply with applicable laws and regulations.
• Legitimate interests: when processing is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests.
• Consent: when you have given us clear consent for specific processing activities, such as certain marketing communications or optional data collection.

Where we process special categories of personal data, such as health-related information about a pet where it may indirectly relate to an identifiable person, we will do so only where permitted by law and with appropriate safeguards.

5. Data sharing and third parties

We may share personal data with third parties only when necessary and appropriate for the purposes described in this Policy. These may include:

• Service providers: IT support, hosting providers, booking systems, email services, and customer management tools.
• Payment processors and financial service providers: for payment handling and invoicing.
• Professional advisers: accountants, auditors, legal advisers, and insurance providers.
• Authorities: public authorities, regulators, or law enforcement where required by law or necessary to protect rights and safety.
• Emergency contacts or veterinary professionals: where necessary to protect the health or safety of a pet or person.

All third parties are required, where applicable, to handle personal data securely and in accordance with applicable data protection obligations.

6. Data transfer to third countries

In some cases, personal data may be transferred to or accessed from countries outside Norway or the European Economic Area (EEA), for example through cloud services or software providers.

Where such transfers occur, NordPaws Pet Care will take appropriate measures to ensure that the data receives an adequate level of protection, such as relying on approved transfer mechanisms and safeguards where required by law.

7. Storage duration

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

• Customer and service records: retained for the duration of the customer relationship and for a reasonable period thereafter.
• Accounting and tax records: retained for the period required by applicable law.
• Communication records: retained as needed to manage inquiries, disputes, and service follow-up.
• Marketing data: retained until you withdraw consent or object, where applicable.

When personal data is no longer needed, we will delete, anonymize, or securely archive it in accordance with applicable requirements.

8. User rights

Subject to applicable law, you may have the following rights regarding your personal data:

• Access: to request confirmation of whether we process your personal data and to obtain a copy of that data.
• Rectification: to request correction of inaccurate or incomplete personal data.
• Erasure: to request deletion of your personal data in certain circumstances.
• Restriction: to request that we limit the processing of your personal data in certain situations.
• Data portability: to receive certain personal data in a structured, commonly used, machine-readable format and, where technically feasible, have it transmitted to another controller.
• Objection: to object to processing based on legitimate interests or to direct marketing at any time.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

9. Withdrawal of consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

If you withdraw consent, we may no longer be able to provide certain optional services or communications, but this will not affect services that are based on another legal ground.

10. Right to complain

If you believe that our processing of your personal data violates applicable privacy laws, you have the right to lodge a complaint with the competent supervisory authority.

In Norway, this is typically the Norwegian Data Protection Authority (Datatilsynet). You may also contact us first so that we can try to resolve your concern directly.

11. Data security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include:

• access controls and user authentication;
• secure storage and encrypted communications where appropriate;
• regular updates and security monitoring of systems;
• limited access to personal data on a need-to-know basis;
• staff awareness and confidentiality obligations.

While we take reasonable steps to protect personal data, no method of transmission or storage is completely secure.

12. Contact information

If you have questions about this Privacy Policy or our processing of personal data, please contact:

NordPaws Pet Care
Thorvald Meyers gate 49, 0555 Oslo, Norway
Email: [email protected]
Phone: +47 23 68 41 57

13. Changes to privacy policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. The updated version will be published on our website or otherwise made available to you.

We encourage you to review this Privacy Policy periodically to stay informed about how NordPaws Pet Care processes personal data.